Privacy Policy Liverpool888 — Our Commitment to Protecting Your Data

This Privacy Policy applies to all personal information collected by liverpool888 via the liverpool888.run website, mobile app (where applicable), customer support chat, email, and any other communication channels between you and liverpool888.

When we refer to "personal data" in this document, we mean any information that can be used to identify you directly or indirectly as an individual — including your name, identification number, email address, phone number, IP address, device information and your financial transaction history on our platform.

Liverpool888 acts as the data controller for all personal data collected through this platform, and is fully responsible for ensuring that such data is processed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

Liverpool888 only collects data that is genuinely necessary to provide our services safely and efficiently. The following are the categories of data we collect and the reasons for doing so:

We may also collect information you provide voluntarily when communicating with liverpool888 customer support, responding to satisfaction surveys, or using interactive features within the platform.

Every piece of data we collect from Malaysian players has a clear and legitimate purpose. Liverpool888 uses your personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your account on the liverpool888 platform, including the identity verification (KYC) process required before large withdrawals are processed.
• Transaction processing: Securely processing deposits via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as withdrawals to your registered account.
• Security and fraud prevention: Detecting suspicious activity, preventing money laundering, identifying duplicate accounts and protecting the integrity of the platform from exploitation.
• Customer support: Resolving complaints, responding to enquiries and providing relevant technical assistance based on your account history.
• VIP programme and promotions: Calculating VIP tiers, weekly cashback, birthday bonuses and ensuring relevant promotions reach eligible members.
• Legal Compliance: Complying with reporting requirements under Malaysian law, including directions from the relevant authorities where required.
• Platform improvements: Analysing usage patterns in aggregate (not at the individual level) to enhance the gaming experience, introduce relevant new games and improve the user interface.
• Service communications: Sending transaction notifications, security alerts, policy updates and relevant promotional information (where you have opted in to receive such communications).

Liverpool888 will not use your data for any purpose not stated above without first obtaining your consent. If we need your data for a new purpose not covered by this policy, we will notify you and request your consent separately.

Liverpool888 does not sell, rent or share your personal data for third-party marketing purposes. Full stop. This is our absolute commitment to all Malaysian players using this platform.

However, there are limited circumstances in which we may need to share your data with trusted third parties, all of which are for legitimate purposes:

• Payment service providers: Payment gateways that process Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay and FPX transactions are required to receive certain data in order to process your transactions. All these providers are bound by strict confidentiality agreements.
• IT service providers: Hosting providers, cloud infrastructure and cybersecurity services that support the technical operations of the liverpool888 platform. Their access is kept to a minimum and strictly controlled.
• Regulatory bodies and law enforcement: We may be required under Malaysian law to disclose certain information to the relevant authorities — for instance, in cases involving fraud investigations or money laundering. We will only do so when legally obligated.
• Independent auditors: Auditors reviewing liverpool888's operational compliance and game fairness may access aggregated transaction data for audit purposes.

Protecting your data is not merely a legal obligation for liverpool888 — it is a moral commitment to every player who entrusts us with their personal information. The following are the security layers we have in place:

• 256-bit SSL Encryption: All data transmitted between your browser and liverpool888 servers is encrypted using the latest TLS protocol with 256-bit keys. This means that even if someone were to intercept your network traffic, they would be unable to read the data.
• Data-at-rest encryption: Data stored in our databases is also encrypted, meaning that even in the highly unlikely scenario where our servers are accessed without authorisation, your data remains unreadable.
• Two-factor authentication (2FA): Liverpool888 offers 2FA for all player accounts, adding an extra layer of security beyond just a password.
• Continuous threat monitoring: Our cybersecurity team monitors liverpool888's infrastructure around the clock to detect and respond to any suspicious activity.
• Periodic penetration testing: Liverpool888 conducts regular security testing by independent auditors to identify and address any vulnerabilities before they can be exploited.
• Internal access controls: liverpool888 staff may only access player data that is necessary for their specific role. All access is logged and monitored.

While liverpool888 employs the best available security measures, no online system can guarantee absolute 100% security. We encourage you to take precautions on your end as well — particularly by using a strong password and never sharing your login credentials with anyone.

Liverpool888 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining your login session, form security and language preferences. These cookies cannot be disabled as the platform will not function properly without them.
• Performance cookies: Collecting information about how you use our platform — pages visited, time spent and links clicked. This data is used in aggregate to improve platform performance.
• Functionality cookies: We save your preferences — such as your chosen language, current VIP tier and display settings — so every time you log in, the experience feels personal and familiar.
• Security cookies: Helping identify suspicious account activity and protecting you against attacks such as cross-site request forgery (CSRF).

You can manage and control cookies through your web browser settings. Please note that disabling essential cookies may prevent you from fully accessing certain features on the liverpool888 platform.

Liverpool888 retains your personal data only for as long as necessary for the purposes outlined in this policy, or as required by Malaysian law. The following are our data retention guidelines:

• Active account data: Retained for the duration your account remains active with liverpool888, plus 5 years after account closure for legal compliance and audit purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian accounting and tax legal requirements.
• Customer support communication logs: Retained for 3 years from the date of last interaction.
• Technical data and access logs: Retained for 90 days for the purpose of security threat detection and technical issue diagnosis.
• Account data suspended due to fraud: May be retained for a longer period in accordance with relevant legal investigation requirements.

Once the retention period expires, your personal data will be securely deleted or fully anonymised so that it can no longer be linked to your identity. Our deletion process complies with industry standards to ensure that data cannot be recovered after deletion.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have the following rights regarding your personal data held by liverpool888:

• Right of access: You have the right to know what personal data we hold about you and to request a copy of it.
• Right to correction: If the data we hold about you is inaccurate or out of date, you have the right to request a correction.
• Right to withdraw consent: You may withdraw your consent to data processing at any time, though this may affect our ability to provide certain services.
• Right to object: You may object to the processing of your data for direct marketing purposes.
• Right to request erasure: Under certain circumstances, you may request that we delete your personal data — subject to any legal obligations that require us to retain it.

To exercise any of the above rights, please contact the liverpool888 support team via the in-platform live chat or by email at support@liverpool888.run. We will respond to your request within 30 business days. For complex cases, we may require additional time and will notify you accordingly.

Liverpool888 strictly prohibits the use of its platform by individuals under the age of 18. Our platform is not designed for minors, and we do not knowingly collect personal data from underage individuals.

If we discover that personal data belonging to a child under the age of 18 has been collected without proper verification, we will take immediate steps to:

• Immediately suspending the account in question
• Deleting all related personal data as promptly as possible
• Reporting the incident to the relevant authorities where required

If you are a parent or guardian who believes your child has registered an account on liverpool888, please contact us immediately at support@liverpool888.run. We will investigate and take appropriate action within 48 hours.

In operating an online platform, some of your data may be stored or processed on servers located outside Malaysia — for example, within international cloud services we use for our technical infrastructure.

Liverpool888 ensures that any such data transfers comply with the requirements of Malaysia's PDPA 2010, which mandates that the recipient country or entity maintains an adequate level of data protection, or that appropriate contractual safeguards are in place.

All cloud and infrastructure service providers we use for data storage are companies that adhere to internationally recognised security standards and are bound by strict data processing agreements with liverpool888.

Liverpool888 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, Malaysian legal requirements or technological developments that affect how we handle data.

When material changes are made to this policy, we will:

• Updating the "Updated" date at the top of this document
• Displaying in-platform notifications for a minimum of 7 days
• Sending email notifications to all registered members for significant amendments
• In the case of highly material amendments, we may request that you reconfirm your consent

Your continued use of the liverpool888 platform after the effective date of any amendments constitutes your acceptance of the updated version of the privacy policy. We encourage you to review this page periodically to stay informed about how we protect your data.

If you have any questions, concerns or requests regarding this privacy policy or how liverpool888 handles your personal data, we encourage you to contact us directly:

• Live Chat: Available on the liverpool888 platform at all times — the fastest way to get an immediate answer in Bahasa Malaysia
• Email: support@liverpool888.run — please include "Privacy Enquiry" in the subject line to help us process your request more quickly
• Response time: We aim to respond to all privacy-related enquiries within 24 business hours
• Operating hours: 24 hours a day, 7 days a week, 365 days a year in Bahasa Malaysia

If you are not satisfied with our response to your privacy complaint, you have the right to contact the Personal Data Protection Department under the Ministry of Communications and Digital Malaysia for guidance or to lodge a formal complaint.